Return Policy

Here at USB international we believe in providing our customers with strong, durable and hard-wearing luggage that doesn’t compromise on quality. Following this principle, we offer all our luggage with warranties to provide our customers with peace of mind. Please see below the warranties for each style:

AEROLITE HARD SHELL 5 YEARS

5 CITIES HARD SHELL 5 YEARS

AEROLITE SOFT SIDE 10 YEARS

5 CITIES SOFT SIDE 5 YEARS

HOPPA – 3 YEARS

Even if your product hasn’t been registered we are able to guarantee your warranty; with the following relevant information:

  1. Proof of purchase (I don’t have this)
  2. Hangtag warranty certificate (I don’t have this)
  3. Image of damaged item

With this information we are able to verify when you purchased our product and the duration of its warranty. This also enables us to provide you with either the same product or a similar alternative. We are happy to replace your item if it is covered under our warranty (what’s covered under the warranty) and will send you a replacement (shipment charge not included).